Privacy Policy
This Privacy Policy explains how Verba House processes personal data in connection with its language courses, tutoring services, website use, and related communications.
Contact Information
How We Use Data
We use personal data to respond to inquiries, screen level and group fit, confirm course terms, manage enrolment, schedule lessons, deliver guided practice, prepare written learning plans and materials lists, process payments, maintain records, support online sessions, monitor attendance and progress, improve service quality, and meet legal obligations.
Service Providers and Staff
We may disclose personal data to service providers that support hosting, communication, payment processing, scheduling, analytics, or online lesson delivery. We may also share information with instructors or administrative staff who need it to manage course placement, lesson delivery, progress review, and related administration.
Legal Disclosure
We may share personal data with public authorities, courts, or other parties when we are required to do so by law, when disclosure is needed to protect our rights, or when it is necessary to respond to a lawful request.
Your Rights
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of certain records, restriction of processing, or objection to processing based on our legitimate interests. You may also withdraw consent where processing relies on consent.
How to Make a Request
To make a privacy request, use the contact details in this policy and describe the data or action you are asking about. We may ask for additional details to confirm identity and to locate the relevant records.
Data Retention
We keep personal data only for as long as needed to manage inquiries, enrolment, lessons, payments, progress review, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it where feasible.
Policy Changes
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
Data We Collect
We may process contact details, identity and screening information, course preferences, timetable choices, payment-related records, attendance information, learning progress notes, and technical data such as device and usage information. Where online lessons are used, we may also process audio, video, and chat content needed to deliver the session.
How We Collect Data
We receive data when you make a course inquiry, complete level screening, confirm terms, enrol, attend lessons, submit practice work, or contact us by phone, email, form, or online consultation. We may also obtain limited technical data from website and platform use, and payment confirmations from the relevant payment method used.
Cookie Types
Our website may use essential cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand site use and improve performance. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
You can usually manage cookies through your browser or device settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect form submission, session continuity, or other basic website functions.